Questions & Answers

Frequently Asked Questions.

Why is Flamepix more expensive than cheap hosting?

Why is a Mercedes Benz more expensive than a Toyota? Flamepix is a dedicated service that cares about your X3 website and how well it performs. You should too!

  • Guaranteed best compatibility, speed and performance.
  • Imagevue X3 application included at no further cost.
  • Imagevue X3 application pre-installed.
  • Automatic Imagevue X3 upgrades.
  • Powerful, high-performance hardware resources.
  • Carefully optimized for X3 compatibility and performance.
  • Not over-sold (like cheap hosting).
  • Integrated with Cloudflare security and CDN.
  • SSL (https) encryption and high-performance Http/2 transfer.
  • First-class technical support from the creators of Imagevue X3.

By summarizing the costs of hosting, an Imagevue X3 license, time spent installing and upgrading, time wasted with technical issues, and the added value of visitor satisfaction, price is easily competitive.

How can you guarantee best performance?

With a decade of experience working with websites running Imagevue, we are confident enough with our Imagevue X3 application to guarantee best performance from our X3-optimized hosting environment. Even with many users, we have abundant resources to handle spikes in processing and requests. Our server is also scalable, so we can increase resources when required. Another reason we can confidently guarantee best performance, is that our hosting is strictly limited to Imagevue X3 application hosting.

Do I need to have a domain name?

You are not required to have a domain name, as we offer unique or url for each user. However, you can easily connect your own domain name with your flamepix account.

How do I point my domain towards Flamepix?

Once you are ready to move the domain, you will simply change nameserver settings from where your domain name is parked. Your domain name still remains in full control by you from where it is registered.

Is Email POP/SMTP service included?

No. We are committed to offer best service only, and therefore we can't provide a service that others do better. Flamepix is connected to sparkpost for effectively sending mail from contact forms, so that is already covered. If you require domain email, we recommend Zoho mail (free), or Google Apps (5$/month). If you don't require domain emails, the easiest solution is to simply use a gmail (or similar) mail account.

Can I use FTP?

No. To fully secure our service and guarantee flawless performance to all customers, we do not offer FTP access. Since flamepix hosting is limited to the Imagevue X3 application, you basically have no need of FTP. From the X3 panel you have unrestricted upload capabilities, so it can also be used as a file manager.

Can I install other applications?

No. See the above answer.

The Flamepix limitations don't suit me!

Flamepix hosting is not for everyone, and we respect that there may be other suitable solutions depending on your requirements. The bottom line is that Flamepix is dedicated to ease-of-use and best performance Imagevue X3 website hosting. We cannot offer services that we cannot manage effectively!

Where is the server located?

The origin server is located in New York (US), but integrated with services Cloudflare (domain), Cloudfront (X3 core and CDN) and Sparkpost (mailing), most data is served from global locations close to the visitor for best performance.